4.5 / 5
4.5 out of 5 stars
overall rating
Parking:
4.5 out of 5 stars.Amenities:
3.0 out of 5 stars.Maintenance:
5.0 out of 5 stars.Staff:
5.0 out of 5 stars.Value:
3.5 out of 5 stars.Location:
4.5 out of 5 stars.Noise:
4.5 out of 5 stars.
Posted On: 5/10/2022
Outstanding Support and Customer Service
In over 40 years of apartment community living, I have never been as impressed as I am by the caring and attentive natur...
In over 40 years of apartment community living, I have never been as impressed as I am by the caring and attentive nature of the Community Manager, Adriana Little, and of William, our Chief Engineer. These two ultra professional people have gone way out of the way to accommodate my needs in not only moving in, but in renovating my apartment as need. Adriana is the friendliest and concerned person when it comes to helping me with whatever I need. William always goes the extra mile to making sure I am satisfied with the work he has provided and gone way over and above the level of service to do small things that make my life easier. I can't say enough great things about these two representatives of Whetstone. Thank you both!!!
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By: Linda Dalton
Verified Resident
Dear Linda,
Thank you for the kind words! We strive to be a wonderful place to call home. Have a great day! We appreciate you!
Source: Property Site
5.0 / 5
5.0 out of 5 stars
overall rating
Maintenance:
5.0 out of 5 stars.
Posted On: 1/24/2022
William Rivera
Last Friday, January 21, 2022, William Rivera, our chief engineer, came by to fix a faucet valve for my shower. It bear...
Last Friday, January 21, 2022, William Rivera, our chief engineer, came by to fix a faucet valve for my shower. It bears mentioning that William did an excellent job!
As a tenant here at Whetstone, I appreciate so very much the excellent service that Mr. Rivera has provided.
Many, many thanks for such a wonderful employee!
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By: Maureen Condon
Verified Resident
Thank you for your kind review regarding our new maintenance supervisor! I am glad to hear the service you received was excellent and resolved quickly. We appreciate your feedback!
Source: Property Site
5.0 / 5
5.0 out of 5 stars
overall rating
Maintenance:
5.0 out of 5 stars.
Posted On: 12/22/2021
William Rivera, Property Engineer
I have to review the outstanding performance of Mr. William Rivera. Yesterday, December 21, 2021, a refrigerator was in...
I have to review the outstanding performance of Mr. William Rivera. Yesterday, December 21, 2021, a refrigerator was installed in my apartment. Before the installation, there were some issues that were going to make the installation nearly impossible.
William took everything in stride and assured me that he would do his utmost to install the refrigerator. William tirelessly worked on the project by removing wheels, readjusting the height of refrigerator, and ultimately using his own tools to customize the cabinet for height adjustment.
Needless to say, the hard work and expertise of Mr. Rivera was nothing other than an outstanding performance.
As a tenant, it is an added bonus for the hiring of competent, courteous, and professional personnel to assist us with maintenance requests. Witnessing Mr. Rivera's hard work yesterday on my behalf, led me to believe that we have hired an A-1 engineer.
I want to thank Whetstone Management for the wonderful selection of such a five star employee.
Many, many thanks!
Maureen Condon,
Tenant
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By: Maureen Condon
Verified Resident
Hello,
Thank you for the kind words! We strive to provide great apartment homes and exceptional service to all of our residents. Thank you again for taking the time to provide an awesome review for our new Service Manager, William. We are happy to have him be part of the Whetstone Family.
Kind regards,
Millie Serra
Community Manager
Source: Property Site
5.0 / 5
5.0 out of 5 stars
overall rating
Parking:
5.0 out of 5 stars.Amenities:
5.0 out of 5 stars.Maintenance:
5.0 out of 5 stars.Staff:
5.0 out of 5 stars.Value:
5.0 out of 5 stars.Location:
5.0 out of 5 stars.Noise:
5.0 out of 5 stars.
Posted On: 10/6/2021
Awesome Staff
Millie being manager has been such a blessing. she isbakways attentive and always takes care if things in a timely manne...
Millie being manager has been such a blessing. she isbakways attentive and always takes care if things in a timely manner
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By: Juan (Frank) Benitez
Verified Resident
Hello,
Thanks so much for the great review! We strive to be a wonderful place to call home. Have a great day!
Kind regards,
Whetstone Management
Source: Property Site
5.0 / 5
5.0 out of 5 stars
overall rating
Parking:
5.0 out of 5 stars.Amenities:
5.0 out of 5 stars.Maintenance:
5.0 out of 5 stars.Staff:
5.0 out of 5 stars.Value:
5.0 out of 5 stars.Location:
5.0 out of 5 stars.Noise:
5.0 out of 5 stars.
Posted On: 9/8/2021
Efficient Crew
Just on behalf of my parents who just moved in about two months ago as a shout out for Donald and Millie, for their grea...
Just on behalf of my parents who just moved in about two months ago as a shout out for Donald and Millie, for their great works and efficient communication skills. My parents do not speak much English but their work makes them REALLY HAPPY!
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By: Luan Wang
Verified Resident
Luan, Thank you for the kind words! We strive to provide great apartment homes and exceptional service to all of our residents, and we’re so happy to hear that your family's time has been a great one. Feel free to reach out if there is any way that we can make this experience better for you!
Source: Property Site
5.0 / 5
5.0 out of 5 stars
overall rating
Parking:
5.0 out of 5 stars.Amenities:
4.5 out of 5 stars.Maintenance:
4.5 out of 5 stars.Staff:
5.0 out of 5 stars.Value:
5.0 out of 5 stars.Location:
5.0 out of 5 stars.Noise:
4.5 out of 5 stars.
Posted On: 8/26/2021
Amazing
All I have to say is the staff there is amazing. I moved in to this place last year around october. And they made the ju...
All I have to say is the staff there is amazing. I moved in to this place last year around october. And they made the jump so easy for me to just do everything right. Everything was just done so spectacular. I have no qualms or bad things to say about this staff they are amazing. If you want to have good service please come to Whetstone. These people will help you try to get what you want. And if you have questions they have answers. Trust me this is a amazing place. And I have nothing bad to say. They treat me like I matter and that matters to me. Big shout out to all their staff, especially Millie. Thank you
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By: Christopher Reid
Verified Resident
Thanks so much for your review. We’re thrilled to hear that you have been a happy resident and hope to keep you as a satisfied resident for years to come! Let us know if there is anything we can do for you.
Whetstone Management ~
Source: Property Site
4.8 / 5
4.8 out of 5 stars
overall rating
Maintenance:
5.0 out of 5 stars.Staff:
5.0 out of 5 stars.Value:
5.0 out of 5 stars.Location:
5.0 out of 5 stars.Noise:
4.0 out of 5 stars.
Posted On: 8/20/2021
Donald Turner
Don Turner is an outstanding maintenance service manager who does
repairs on a professional courteous manner and expla...
Don Turner is an outstanding maintenance service manager who does
repairs on a professional courteous manner and explains things about the repairs and does his utmost best to provide service and put your repairs at ease.
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By: Deanna Aghguiguian
Verified Resident
Deanna, Thanks so much for the great review! We strive to be a wonderful place to call home. Have a great day!
Source: Property Site
5.0 / 5
5.0 out of 5 stars
overall rating
Maintenance:
5.0 out of 5 stars.Staff:
5.0 out of 5 stars.
Posted On: 7/14/2021
Milli Serra-5 Star Review
Although a former review was submitted on behalf of Ms. Serra, I would like to add a few comments again on her behalf. ...
Although a former review was submitted on behalf of Ms. Serra, I would like to add a few comments again on her behalf.
As stated in my previous review, on 7/5/2021, there was a very potentially damaging situation in my apartment. Due to an AC line, there was an water overflow issue that had caused ceiling damage to my neighbor below in my building. Ms. Serra handled the situation and remedied the issue with competence, efficiency, and courtesy.
Why this second review is being submitted is because as a tenant one looks for the above traits in a property manager.
When this incident occurred, it was a record breaking hot summer day. Due to Ms. Serra's diligence and effort, all involved did not suffer negative consequences. With AC being a very important condition for my health, my home has been very comfortable and safe. Again, Ms. Serra facilitated this particular maintenance request with a very satisfactory outcome for everyone.
Many, many thanks for such a stellar property manager!
Very satisfied tenant,
Maureen Condon
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By: Maureen Condon
Verified Resident
Thanks so much for the awesome rating! We strive to be able to provide excellent customer service for our residents and continue to strive to be a wonderful place for you to call home for years to come. Have a great day! Thank you again for such a nice review.
Source: Property Site
5.0 / 5
5.0 out of 5 stars
overall rating
Parking:
5.0 out of 5 stars.Amenities:
5.0 out of 5 stars.Maintenance:
5.0 out of 5 stars.Staff:
5.0 out of 5 stars.Value:
5.0 out of 5 stars.Location:
5.0 out of 5 stars.Noise:
5.0 out of 5 stars.
Posted On: 7/9/2021
Maintenance and other categories have been superb with 5 .
Donald Turner, our new maintenance guy has been wonderful in all areas. He is very knowledgeable and courteous and prof...
Donald Turner, our new maintenance guy has been wonderful in all areas. He is very knowledgeable and courteous and professional.
I feel safer now that he lives on premises. Last week, put in a new garbage disposal that was an ongoing problem.
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By: Deanna Aghguiguian
Verified Resident
Deanna, Thank you for the kind words! We strive to provide great apartment homes to all of our residents, and we couldn't do that without our phenomenal team members. We are so glad you are enjoying Whetstone and feel free to reach out if there is any way that we can make this experience better for you!
Source: Property Site
2.5 / 5
2.5 out of 5 stars
overall rating
Maintenance:
3.0 out of 5 stars.Staff:
2.0 out of 5 stars.
Posted On: 6/17/2021
Maintenance
Donald Turner was fantastic. He fixed the kitchen light ( balance ) problem. I have had a ongoing problem for the las...
Donald Turner was fantastic. He fixed the kitchen light ( balance ) problem. I have had a ongoing problem for the last three months and the last maintenance was not able to fix it. He was very professional and very knowledgeable and answered all my questions and was very courteous and I give him a rating of 5 stars. We are very fortunate to have him.
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By: Deanna Aghguiguian
Verified Resident
Hello,
Thank you so much for the kind words. We are very to have him, and we look forward to continuing having you as a resident.
Kind regards,
Whetstone Management
Source: Property Site
5.0 / 5
5.0 out of 5 stars
overall rating
Maintenance:
5.0 out of 5 stars.
Posted On: 6/17/2021
Donald T
Donald T came by this afternoon to examine my refrigerator. His service was excellent and professional. I cannot tell ...
Donald T came by this afternoon to examine my refrigerator. His service was excellent and professional. I cannot tell you how wonderful it is to have an individual who is determined to do a high quality job. Donald T possesses the qualities that most tenants appreciate in a maintenance supervisor: courtesy, excellent skills, and a positive work approach toward a solution.
Many, many thanks!
Best always,
Maureen Condon
Donald T is an invaluab
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By: Maureen Condon - #20/Unit#4
Verified Resident
Hello Maureen,
Thank you so much for your review. We are very happy that you are satisfied and happy. We look forward to continue having you as a resident.
Kind regards,
Whetstone Management
Source: Property Site
4.8 / 5
4.8 out of 5 stars
overall rating
Parking:
5.0 out of 5 stars.Amenities:
5.0 out of 5 stars.Maintenance:
5.0 out of 5 stars.Staff:
4.0 out of 5 stars.Value:
5.0 out of 5 stars.Location:
5.0 out of 5 stars.Noise:
5.0 out of 5 stars.
Posted On: 2/13/2020
can't ask for more.
Secure and well maintained
managerially as well
Secure and well maintained
managerially as well
By: Leonard Morrissette
Verified Resident
Thank you for your review!
Source: Property Site
5.0 / 5
5.0 out of 5 stars
overall rating
Parking:
5.0 out of 5 stars.Amenities:
5.0 out of 5 stars.Maintenance:
5.0 out of 5 stars.Staff:
5.0 out of 5 stars.Value:
5.0 out of 5 stars.Location:
5.0 out of 5 stars.Noise:
5.0 out of 5 stars.
Posted On: 6/25/2019
Exceptional location and property upkeep
Management is excellent and maintenance is great as well.
Management is excellent and maintenance is great as well.
By: Leonard Morrissette
Verified Resident
Thank you for your review Leonard.
Management
Source: Property Site
